Frequently Asked Questions
Everything you need to know about shopping with Kokopelli
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
Kokopelli accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Where are Kokopelli garments manufactured?
We pride ourselves on ethical production. Our collections are designed in-house and manufactured in certified factories that prioritize fair wages and sustainable textile practices.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to follow your package's journey to your doorstep.